Refund & Cancellation Policy

This policy applies to all purchases made on certico.org from Sisipi Inc., doing business as CertiCo^®. All programs are digital services delivered online.

1. Are purchases refundable?

Yes. Single certifications and bundles are refundable when the conditions below are met. Team and corporate purchases follow the refund terms in your order or agreement.

2. Conditions for a full refund

• You request the refund within [14] days of the purchase date; and
• You have completed less than [20]% of the program content; and
• You have not downloaded or been issued a certificate for that program.

3. When refunds are not available

• Requests made after the [14]-day window.
• Programs where a certificate has been issued, or more than [20]% of content has been completed.
• Accounts suspended for breaching our Terms of Service (for example, sharing accounts or academic misconduct).

We will always provide a refund where required by applicable consumer law, even if outside this policy. If a program is cancelled or materially changed by us, you can choose a full refund or a transfer to another program.

4. Bundles

Bundles can be refunded in full within [14] days if no program in the bundle has passed [20]% completion or issued a certificate. After that, we may offer a partial refund for programs not yet started, at our discretion.

5. How to request a refund

1. Email support@certico.org with the subject “Refund request”, or use the contact page.
2. Include the email used to buy, your order/receipt number and the program name.
3. We confirm receipt within 1 business day and approve or decline within 5 business days.

6. Refund processing timeline

Approved refunds are issued through Stripe to the original payment method in the currency you paid in. Banks and card issuers usually take 5–10 business days to show the refund on your statement. We cannot refund to a different card or account. Any currency-conversion fees charged by your bank are outside our control.

7. Cancellation

Programs are one-time purchases — there is no automatic renewal. You may cancel your enrollment at any time by contacting us; refund eligibility follows Sections 2–4. If we later offer subscriptions, you can cancel before the next billing date and will not be charged again; access continues until the end of the paid period.

8. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve issues faster. Access to the program may be paused while a dispute is open.

9. Contact

Sisipi Inc. (CertiCo^®), 3400 Cottage Way, Ste G2 #27176, Sacramento, CA 95825, USA · support@certico.org · +1 (916) 420-8712